Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect the following personal information when you use our platform:

1.2 Automatically Collected Information

• IP address and device identifiers
• Browser type and version
• Operating system information
• Access times and pages visited
• Referring website addresses

2. How We Use Your Information

2.1 Primary Uses

• Fan Voting Services: Process votes for MOTM, POM, and BDF polls, track voting history
• Match Predictions: Enable betting on match outcomes, calculate odds, process winnings
• Team Donations: Facilitate donations to teams and players, track donation history
• Digital Wallet: Manage wallet balance, process deposits/withdrawals, maintain transaction records
• Authentication: Verify identity through SMS OTP, maintain secure sessions
• Payment Processing: Process Mobile Money transactions, handle refunds and disputes
• Communication: Send OTP codes, transaction confirmations, result notifications
• Customer Support: Provide technical assistance, resolve account issues

2.2 Secondary Uses

• Analytics: To understand platform usage and improve services
• Security: To detect and prevent fraud and unauthorized access
• Customer Support: To provide technical assistance and resolve issues
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

3.1 We DO NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3.2 Limited Sharing

We may share your information only in the following circumstances:

• MTN Mobile Money: Payment processing and transaction verification
• SMS Gateway: OTP delivery and authentication services
• Legal Requirements: When required by law or legal process
• Safety and Security: To protect our users and platform integrity
• Business Transfers: In case of merger, acquisition, or asset sale

3.3 Data Processing Partners

Our trusted partners who process data on our behalf:

• MTN Eswatini (Mobile Money services)
• SMS service providers (OTP delivery)
• Cloud hosting providers (data storage)

4. Data Security

4.1 Security Measures

• Encryption: All data transmission is encrypted using SSL/TLS
• Access Controls: Strict access controls and authentication requirements
• Regular Audits: Regular security assessments and vulnerability testing
• Data Minimization: We collect only necessary information
• Secure Storage: Data stored in secure, monitored environments

4.2 Payment Security

• We do not store your Mobile Money PIN or sensitive payment details
• All payments are processed through MTN's secure systems
• Transaction data is encrypted and protected

5. Your Privacy Rights

5.1 Access and Control

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Objection: Object to certain data processing activities

5.2 How to Exercise Your Rights

To exercise your privacy rights, contact us at:

• Email: [email protected]
• Phone: +268 7820 7540
• Include your phone number and specific request

6. Data Retention

6.1 Retention Periods

6.2 Deletion Process

• Data is securely deleted when retention periods expire
• You can request early deletion of your account data
• Some data may be retained for legal compliance

7. Cookies and Tracking

7.1 Cookie Usage

We use cookies and similar technologies for:

• Session management and authentication
• Platform functionality and user preferences
• Security and fraud prevention
• Analytics and platform improvement

7.2 Cookie Control

• You can control cookies through your browser settings
• Disabling cookies may affect platform functionality
• Essential cookies are required for basic platform operation

8. Children's Privacy

MTN PLE Fanbox is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your personal information is primarily processed and stored within Eswatini. In some cases, data may be transferred to other countries for:

• Cloud hosting and data backup services
• Technical support and maintenance
• Payment processing through international networks

When data is transferred internationally, we ensure appropriate safeguards are in place to protect your information.

10. Changes to This Privacy Policy

10.1 Policy Updates

• We may update this Privacy Policy from time to time
• Significant changes will be communicated via SMS or platform notification
• The "Last Updated" date will reflect the most recent changes
• Continued use of the platform constitutes acceptance of changes

10.2 Notification Methods

• SMS notification to registered phone numbers
• In-app notifications when you log in
• Email notification (if email address provided)
• Website banner announcement

11. Contact Information

11.1 Privacy Officer

For privacy-related questions or concerns, contact our Privacy Officer:

• Email: [email protected]
• Phone: +268 7820 7540
• Address: MTN Eswatini, Privacy Officer, Mbabane, Eswatini

11.2 General Support

• Email: [email protected]
• Phone: +268 7820 7540
• Hours: 24/7 Support Available

12. Regulatory Compliance

MTN PLE Fanbox complies with:

• Eswatini Data Protection laws and regulations
• MTN Group privacy and data protection standards
• International best practices for data protection
• Payment Card Industry (PCI) security standards