Help Center

Find answers to your questions about MTN PLE Fanbox

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Quick Help Categories

Account & Login

Issues with OTP, phone verification, and account access

Voting & Polls

How to vote, poll types, and voting rules

Match Predictions

Betting on matches, odds, and winning prizes

Team Donations

Supporting your favorite teams and players

Digital Wallet

Managing funds, deposits, and withdrawals

Payments & MoMo

Mobile Money payments, refunds, and billing

Frequently Asked Questions

Account & Login

You don't need to create a separate account. Simply enter your MTN phone number (starting with 76 or 78) on the login page, and we'll send you an OTP via SMS to verify your identity.
  • Make sure you're using an MTN number starting with 76 or 78
  • Check if your phone has network coverage
  • Wait a few minutes as SMS delivery can sometimes be delayed
  • Try requesting a new OTP
  • Contact our support team if the issue persists
Currently, MTN PLE Fanbox only supports MTN Eswatini phone numbers starting with 76 or 78. This is required for Mobile Money integration and SMS verification.

Voting & Polls

  • Man of the Match (MOTM): Vote for the best player in a specific match (E1.00 per vote)
  • Player of the Month (POM): Monthly player recognition voting (E1.00 per vote)
  • Best Dressed Fan (BDF): Fan photo contest voting (Free, one vote per phone number)
  • BDF Polls: One vote per phone number (free)
  • MOTM/POM Polls: Multiple votes allowed (E1.00 per vote)
Each poll has specific start and end times, so make sure to vote within the active period.
Poll results are updated in real-time and can be viewed immediately after voting. Final results are announced when the poll closes.

Payments & Mobile Money

Payments are processed through MTN Mobile Money. When you vote on a paid poll, you'll receive a MoMo prompt on your phone to authorize the payment. Simply enter your MoMo PIN to complete the transaction.
  • Check your MoMo balance to ensure you have sufficient funds
  • Make sure your MoMo PIN is correct
  • Try the payment again after a few minutes
  • Contact MTN customer service if MoMo issues persist
  • Contact our support team if you were charged but your vote wasn't recorded
Refunds are only processed in cases where payment was successful but the vote was not recorded due to technical issues. All refund requests are reviewed on a case-by-case basis. Contact our support team with your transaction details.

Match Predictions

  • Browse available matches in the Predictions section
  • Choose your prediction (Home Win, Draw, Away Win)
  • Select your bet amount (minimum E1.00)
  • Confirm your bet and pay via MoMo
  • Win prizes based on the odds if your prediction is correct
Odds are calculated based on team performance, historical data, and betting patterns. Higher odds mean higher potential winnings but lower probability of winning. Odds are fixed at the time you place your bet.
Winnings are automatically credited to your wallet within 24 hours after the match result is confirmed. You'll receive an SMS notification when your winnings are available.

Team Donations

  • Go to the Donations section
  • Select your favorite team or player
  • Choose your donation amount (minimum E5.00)
  • Add an optional message of support
  • Complete payment via MoMo
Donations go directly to support the selected team or player. Funds are used for training, equipment, travel expenses, and other team development activities. A small processing fee may apply.
Yes! Each team and player page shows the total amount donated by fans. You can also view your personal donation history in your profile.

Digital Wallet

  • Go to the Wallet section
  • Click "Deposit" or "Add Money"
  • Enter the amount you want to deposit
  • Confirm the MoMo payment on your phone
  • Funds will be available immediately after payment
  • Go to the Wallet section
  • Click "Withdraw" or "Cash Out"
  • Enter the withdrawal amount (minimum E10.00)
  • Confirm the transaction
  • Money will be sent to your MoMo account within 24 hours
  • Deposits: No fees from MTN PLE Fanbox (standard MoMo charges may apply)
  • Withdrawals: E2.00 processing fee per withdrawal
  • Voting/Betting: No additional fees when using wallet balance
Still Need Help?

Our support team is here to help you 24/7

Contact Support Call Us

Phone: +268 7820 7540

Email: [email protected]

Hours: 24/7 Support

MTN Fanbox Assistant
Online

Hi! I'm your MTN PLE Fanbox assistant. I can help you with questions about voting, predictions, donations, wallet, payments, and more!